Performance Clutches - Warranty Policy
This warranty policy is applicable to all products sold by Automotive Performance Parts Ltd, hereinafter referred to as APP.
The Customer is defined as the most recent person or entity to purchase the Performance Clutches product. The Installer is the person or entity responsible for the Performance Clutches product. The Dealer is the entity that is responsible for either the wholesale or retail sales of the Performance Clutches product. The Consumer is the person or entity that owns the vehicle on which the Performance Clutches is installed.
The Obligation of APP is to warrant all products purchased from APP to be free from manufacturing defects and material defects, provided they have been correctly installed and used as intended by design. Coverage is for a period of 12 months and is limited to repair, replacement, or customer credit for the Performance Clutch purchased. Credit will not exceed the invoice total of the original sale, and Performance Clutches is not responsible for labor costs, consequential damage, transportation, or vehicle storage.
Warranty Term and Conditions
- All warranty claims must be accompanied by completed APP official documentation, available to download from the website, and should include the original purchase invoice. All claims must be submitted to the entity through which the product was originally purchased.
- In cases where claims are accepted, credit or replacement parts will be applied within 30 days of acceptance confirmation. If replacement parts are required before the warranty parts are returned to APP, the customer will be charged for the replacement parts. Credit will be issued only after the parts are received and assessed by APP.
- The complete clutch kit must be returned as supplied. If a flywheel has not been purchased, photographic evidence of the vehicle’s flywheel will be required upon submission.
- Carriage cost for the return of products to APP is at the customer’s expense. In cases of claim acceptance, APP will reimburse the cost of return, provided an official invoice is submitted at the time of return. Products associated with accepted claims will not be returned to the customer. Collection from APP of rejected warranty claims is also at the customer’s expense. Products will be retained for a period of 30 days before disposal following the completion of the warranty report.
Not Covered by the APP Warranty
- Race Kits or Multi-Plate Twin or Triple Kits.
- Any product that has been modified, improperly installed, or damaged from poor handling or misapplication.
- Oil contamination, fair wear & tear, misuse, or lack of sufficient bedding-in.
- Submission of an incomplete warranty claim form or the return of an incomplete kit.
Statutory Rights
Customer’s statutory rights remain unaffected.